Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

On the job, you would:

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Education

• bachelor's degree
• certificate after high school

Engineering and Technology

• computers and electronics
• mechanical

Business

• customer service
• management

Communications

• telecommunications
• multimedia

Arts and Humanities

• English language

Basic Skills

• listening to others, not interrupting, and asking good questions
• reading work related information

Problem Solving

• noticing a problem and figuring out the best way to solve it

People and Technology Systems

• thinking about the pros and cons of different options and picking the best one
• figuring out how a system should work and how changes in the future will affect it

Conventional

People interested in this work like activities that include data, detail, and regular routines.

• Attention to Detail
• Integrity
• Dependability
• Cooperation
• Initiative
• Adaptability/Flexibility

Verbal

• communicate by speaking
• listen and understand what people say

Ideas and Logic

• notice when problems happen
• order or arrange things