Overview & Salary
Overview
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
On the job, you would:
- Provide directions to guests.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Education
- high school diploma/GED
- some college
Salary
Annual 10th percentile $29,510
Annual median $37,150
Annual 90th percentile $57,270
Knowledge & Skills
Knowledge
Business
- customer service
- administrative services
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Transportation
- movement of people or goods by air, rail, sea, or road
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- understanding people's reactions
Personality & Abilities
Personality
Social
People interested in this work like activities that include helping people, teaching, and talking.
- Attention to Detail
- Integrity
- Cooperation
- Dependability
- Adaptability/Flexibility
- Initiative
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems