General & Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

On the job, you would:

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Direct administrative activities directly related to making products or providing services.

Education

• high school diploma/GED
• bachelor's degree

Business

• management
• customer service

Arts and Humanities

• English language

Manufactured or Agricultural Goods

• manufacture and distribution of products

Math and Science

• arithmetic, algebra, geometry, calculus, or statistics

Basic Skills

• keeping track of how well people and/or groups are doing in order to make improvements
• listening to others, not interrupting, and asking good questions

Problem Solving

• noticing a problem and figuring out the best way to solve it

Social

• changing what is done based on other people's actions
• understanding people's reactions

Enterprising

People interested in this work like activities that include leading, making decisions, and business.

• Dependability
• Integrity
• Attention to Detail
• Leadership
• Initiative
• Stress Tolerance

Verbal

• communicate by speaking
• communicate by writing

Ideas and Logic

• notice when problems happen
• use rules to solve problems